Ii-FAQs
1. Imibuzo ngokubanzi
Ithini imeko yeodolo yam?
Nje ukuba uyifakile iodolo yakho, siya kukuthumelela i-imeyile yokuqinisekisa ukulandelela imeko yeodolo yakho.
Nje ukuba iodolo yakho ithunyelwe siya kukuthumelela enye i-imeyile ukuze sikuqinisekise ngomhla olindelweyo wokuhanjiswa kunye nekhonkco lokulandelela iodolo yakho (xa indlela yokuhanjiswa ikuvumela).
Ukongeza, unokulandelela imeko yeodolo yakho kwicandelo "lembali yokuodola" kwiphepha leakhawunti yakho kwiwebhusayithi.
Ndingayitshintsha iodolo yam?
Singatshintsha kuphela iiodolo ezingekaphunyezwa ukuba zithunyelwe.
Nje ukuba iodolo yakho iphantsi kwemeko ethi "preparing for shipping", "shipping" okanye "delivered", ngoko ke asinakwamkela naluphi na ukuhlelwa kwiodolo yakho.
Ukwenza utshintsho kwi-odolo yakho, nceda ufikelele kwinkxaso nge-imeyile.
support@yeboonline.co.uk
Uthumela phi?
Ngoku sithumela e-United States, eCanada, e-Australia, eMzantsi Afrika, e-EU nase-UK.
Ukuthumela ngenqanawa ngaphandle kwala mazwe, nceda ufikelele kwiqela lethu lenkxaso ku-support@yeboonline.co.uk
Kuthatha ixesha elingakanani ukuthumela iodolo yam?
Nje ukuba uyifakile iodolo yakho, ihlala ithatha iiyure ezingama-24 ukuya kwezingama-48 ukuyiqhuba ukuze ihanjiswe.
Ixesha eliqhelekileyo lokuthumela kumazwe akhuselweyo ngamaqabane ethu okuhambisa ngokuqhelekileyo ziintsuku ezi-7-15 okanye iintsuku eziyi-10-30 ngokuxhomekeke kwimveliso kunye nendawo ekuyiwa kuyo.
2. Intlawulo
Zeziphi iindlela zokuhlawula ozamkelayo?
Unokuthenga kwiwebhusayithi yethu usebenzisa idebhithi okanye ikhadi letyala.
Sikwabonelela ngenkxaso yePaypal kunye neAmazon Pay.
Unokukhetha ezi ndlela zokuhlawula xa uphuma.
Yeyiphi imali endiza kubizwa ngayo?
I-Yebo Online isekelwe e-UK. Ivenkile yethu isebenza kwi-GBP, xa uthengisa ivenkile yethu iya kukubonisa imali yakho yendawo (Umzekelo we-Euro, i-dollar yase-US, iRandi yaseMzantsi Afrika njl ...). Ekuphumeni iodolo yakho iya kuguqula i-GBP ngexabiso lotshintshiselwano lwangoku.
3. Ukuthumela ngenqanawa
Uthumela phi?
Ngoku sithumela e-United States, eCanada, e-Australia, eMzantsi Afrika, eYurophu nase-UK.
Ukuthumela ngenqanawa ngaphandle kwala mazwe, nceda ufikelele kwinkxaso yethu ngedesika yethu yoncedo. support@yeboonline.co.uk
Kuthatha ixesha elingakanani ukuthumela iodolo yam?
Nje ukuba uyifakile iodolo yakho, ihlala ithatha iiyure ezingama-24 ukuya kwezingama-48 ukuyiqhuba ukuze ihanjiswe.
Ixesha eliqhelekileyo lokuthumela kumazwe akhuselweyo ngamaqabane ethu okuhambisa ngokuqhelekileyo ziintsuku ezi-7-15 okanye iintsuku eziyi-10-30 ngokuxhomekeke kwimveliso kunye nendawo ekuyiwa kuyo.
Ngaba uyanikezela ngenqanawe ngokukhawuleza?
Hayi, uxolo hayi ngeli xesha.
Ndingayilandela njani ipakethe yam?
Nje ukuba uyifakile iodolo yakho, siya kukuthumelela i-imeyile yokuqinisekisa ukulandelela imeko yeodolo yakho.
Nje ukuba iodolo yakho ithunyelwe siya kukuthumelela enye i-imeyile ukuze sikuqinisekise ngomhla olindelweyo wokuhanjiswa kunye nekhonkco lokulandelela iodolo yakho (xa indlela yokuhanjiswa ikuvumela).
Ukongeza, unokulandelela imeko yeodolo yakho kwicandelo "lembali yokuodola" kwiphepha leakhawunti yakho kwiwebhusayithi.
Ukuba andikho ekhaya?
Ukuba awukho ekhaya, unikezelo olutsha luya kwenziwa ngosuku olulandelayo okanye iqabane lohambiso liya kufikelela ukucwangcisa umhla omtsha wokuhanjiswa ngokuxhomekeke kwilizwe kunye nendlela yokuhanjiswa oyikhethayo.
Kusenokufuneka uye eposini yakho yasekuhlaleni ukuya kuthatha ipakethe yakho xa kunokwenzeka ukuba ayiziswe kuwe.
Ngaba ndiza kuyihlawula irhafu yokuthumela ngenqanawa kumazwe ngamazwe?
Hayi. Akukho rhafu ifakwayo kwiiodolo zamazwe ngamazwe.
4. Ukubuyisela
Uyazamkela iimbuyekezo?
Siyayamkela imbuyekezo ngokubhekiselele kwezi meko zilandelayo:
-Into kufuneka ukuba ithengiswe kwivenkile yethu ye-intanethi
-Into leyo bekungafuneki isetyenziswe nangayiphi na indlela
- Imbuyekezo okanye isicelo sotshintshiselwano senziwa phakathi kweentsuku ezingama-30 zokuziswa
- Imbuyekezo yenziwa phakathi kweentsuku ezili-14 zokubuyiswa okanye isicelo sotshintshiselwano
Ukucela imbuyekezo, nceda uqhagamshelane neqela lethu lenkxaso nge-imeyile support@yeboonline.co.uk
Ndingayitshintsha into?
Siyakwamkela ukutshintshiselana kwaye zilandela iimeko ezifanayo njengembuyekezo
Ukuze ucele ukutshintshiselana, nceda ukhankanye ukuba ungathanda ukuba into yakho itshintshwe nenye into xa ulungiselela ukubuya kwakho ngenkxaso yethu.
Ngaba imbuyekezo simahla?
Ukubuyisela ngaphakathi e-UK simahla. Ungabhekisa kwiphepha lokuhanjiswa ngaphakathi kwephakheji yakho ukuze ulungelelanise ukubuya kwakho.
Iimbuyekezo ezivela ngaphandle kwe-UK luxanduva lomthengi.
Zive ukhululekile ukuqhagamshelana neearhente zethu zenkxaso ngedesika yethu yoncedo ngeenkcukacha ezithe vetshe.
Kuthatha ixesha elingakanani ukusetyenzwa kwembuyekezo?
Iimbuyekezo ziqinisekiswa kwisithuba seentsuku ezili-14 zokufumana iphakheji kwindawo yethu yokugcina impahla.
Nje ukuba imbuyekezo yakho yamkelwe, imbuyekezo, utshintshiselwano okanye ikhredithi iya kukhutshwa phakathi kweentsuku ezili-14 zeenkonzo zethu zokwamkela imbuyekezo yakho.
5. Eminye imibuzo
Ngaba uyanikezela ngenkqubo yokudluliselwa? Ingaba isebenza kanjani?
Hayi ngeli xesha.
Ingaba unazo iivenkile eziphathekayo?
Okwangoku asinazo iivenkile eziphathekayo phantsi kwegama lebrand yethu.
Ingaba ikhona iwaranti?
Siqinisekisa nayiphi na imveliso yethu eyenziwe sithi kwaye ithengiswa kwivenkile yethu ye-intanethi ukuba ingabi naziphene. Siyakwamkela ngovuyo nayiphi na imbuyekezo okanye isicelo sotshintshiselwano esiphuma kwinto eneziphene enikwe ukuba bahloniphe le miqathango ilandelayo:
-Into kufuneka ukuba ithengiswe kwivenkile yethu ye-intanethi
-Into leyo bekungafuneki isetyenziswe nangayiphi na indlela
- Imbuyekezo okanye isicelo sotshintshiselwano senziwa phakathi kweentsuku ezingama-28 zokuziswa
- Imbuyekezo yenziwa phakathi kweentsuku ezili-14 zokubuyiswa okanye isicelo sotshintshiselwano
Ukuba unembuyekezo okanye isicelo sotshintshiselwano esibangelwa yinto eneziphene nceda ufikelele kwinkxaso yethu ngolwazi olungakumbi malunga nendlela yokuqhuba.
Ndingafaka ikhowudi yentengiso?
Unokufaka ikhowudi yokunyusa ngexesha lokuphuma ngaphambi kokwenza intlawulo.
Ukuba ujongene nayo nayiphi na imiba, nceda usithumele umyalezo ngekhowudi yakho yokuthengisa kwaye siza kukunceda :)
Ngaba intlawulo kunye nokuthenga kwindawo yakho kukhuselekile kwaye kukhuselekile?
Ngokuqinisekileyo!. Iphepha lethu lokuphuma lisebenzisa i-SSL, kwaye unokuhlawula ngekhadi okanye nge-paypal. Ukuthenga okumnandi.