Shipping Policy

At 5th Province, we strive to provide our customers with a seamless and efficient shipping experience. Please read our shipping policy carefully to understand how we handle deliveries:

Standard Shipping Time:

  • Our standard shipping time typically averages 7-15 business days after a 2-3 day processing time. Please note that this timeframe may vary depending on factors such as product availability, shipping destination, and carrier delays.

Tracking Information:

  • Tracking numbers will be provided upon purchase, allowing you to monitor your items throughout the shipping process. This enables you to stay informed about the status of your delivery and its estimated arrival time.

Shipping Destinations:

  • We primarily ship to destinations including South Africa, USA, Canada, Australia, UK, and the Republic of Ireland. If you have any specific shipping inquiries or require delivery to a different location, please contact our customer support team at support@fifthprovince.co.uk.

Delivery Method:

  • Shipments are typically completed by local post offices or courier services. Please utilize the provided tracking number to monitor the progress of your delivery and ensure a smooth receipt of your items.

Delayed Deliveries:

  • In the rare event that your item has not been delivered after an 8-week period, please contact us at support@fifthprovince.co.uk. We will promptly investigate the issue and offer a solution, which may include reshipping the item free of charge or issuing a refund, provided that all correct shipping details were accurately entered at the time of purchase.

Package Security:

  • While we take every precaution to ensure the safe delivery of your packages, Yebo Online will not be held responsible for any packages stolen after confirmation of delivery.

Contact Us:

  • For any shipping inquiries or assistance, please don't hesitate to reach out to our dedicated customer support team at support@fifthprovince.co.uk. We're here to help make your shopping experience with Yebo Online as enjoyable as possible.

Thank you for choosing 5th Province. We appreciate your business and look forward to serving you!